telemarketing

HEALTH PROFESSIONALS

WE CALL BY PHONE TO CONTACT
THE VALID INTERLOCUTOR AND ACHIEVE AN OBJECTIVE

Located near the Abgar Tower in Barcelona is the base of our call center.

With the use of new technologies, the agents issue and receive calls
using multichannel communications.

We guarantee a personalized and common sense service, always respecting the availability of the interlocutor.

TELEVENTA

We have a direct relationship with the 20,926 pharmacies in our
DATABASE
.

Our main contact for telesales of promotional or launching products is the pharmacist and/or the person in charge of purchasing.

Orders are delivered according to the laboratory’s sales strategy.

We are the gateway for the visit of a sales representative, an increase in turnover through the distributor or a sale with digital signature that the laboratory manages directly.

We increase positive contacts and the diffusion of promotions with EMAILING.
EMAILING.

ARRANGING VISITS

We call to identify the right contact person for the commercial visit and in many cases we qualify the data for a better prioritization of the records by the commercial network.

Visits can be open by specifying business days and hours or closed by specifying a date and time. The address of the meeting is always confirmed when the meeting is face-to-face.

We can also schedule qualified on-line visits with SMS messages with date and time and contact url through videocall.

ATTENDANCE AT EVENTS

We generate public attendance at events through the telephone smile of our agents as a motivating element. We inform of place, date and time and send information by
EMAILING.

We have records of international webconference attendance, local webinars, in-person workshops, presentations, trainings, awards ceremonies, etc.

We provide an Excel file with the name and surname of the attendees to control the capacity and the same day of the event we send attendance reminders by email and sms.

OPINION POLL

We calculate the sample representation to be at the 5% error threshold and select the required number of records from our
DATABASE.

We call and email a questionnaire with different types of questions:

Open: the interlocutor freely expresses his or her opinion.

Closed: the interlocutor chooses one of the options presented.

Mixed: within the options presented, the interlocutor expresses his or her opinion.

We tabulated and codified the answers for the QUALITATIVE analysis and delivered a power point report of the results as Market Research.

DATA QUALIFICATION

From the Database provided by us or by the client, we qualify all records by adding, updating and/or modifying data.

Often the objective is to obtain new information that allows the selection of the target based on quantitative or qualitative variables.

It is also very useful and necessary to call to update database records that over time may have become obsolete and need to be contacted again in compliance with legal data protection regulations.

EMAIL PERMISSION

It is always necessary to obtain the contact email with PERMISO to send information by email. Law 34/2002, of July 11, 2002, on information society services and electronic commerce ( LSSI ) establishes in its article 21 that: It is forbidden to send advertising or promotional communications by e-mail or any other equivalent means of electronic communication that have not been previously requested or expressly authorized by the recipients thereof.

It is possible to obtain the contact email and comply with legal regulations through a telephone call RECORDED with LEGAL PHRASE. What is important is that the recording allows the recipient’s request or authorization to be demonstrated.

In compliance with the current legal regulations on data protection and e-commerce, we treat the data with absolute confidentiality and help to obtain or confirm email data for the sending of
EMAILING.

FDM

Experts in the pharmaceutical sector.

We are the agency in charge of health communications, in contact with 20,926 pharmacies, 153,045 physicians of all specialties and 313 laboratories.

We serve more than 65 laboratories CLIENT LABORATORIES.

CALL

Our team is highly qualified and knows how to communicate with all healthcare professionals.

All calls are recorded and agents are highly capable of reading legal data protection legends.

Entity attached to the DIGITAL PACT FOR THE PROTECTION OF INDIVIDUALS.

CENTER

We are proficient in making and receiving calls.

We are a meeting center that gives emotion through the voice, that is why our services are increasingly demanded to give humanity to digital environments.

We communicate with a smile on the phone and we have at your disposal OUR TEAM.

results

Our reports deliver measurable, real and effective results.

We measure EFFECTIVENESS through contact.

CONTACT is the percentage of the number of records in which the valid caller is successfully spoken to with respect to the total number of records called.

We measure SUCCESS through positivity.

POSITIVITY is the number of positive contacts with respect to the total number of records called. Positive contacts vary depending on the objective and can be commercial visits, sales, emails obtained with permission, attendance at events, surveys conducted, etc.

You can request an evaluation of the effectiveness and success of a telemarketing action by calling 93 309 39 08 or sending an email to fminfo@formulasdemarketing.com.

CONTACT

HEALTH CONNECTS US

SERVICE
We are at the disposal of any person who needs our solutions for the good practice of their profession within the medical-health framework at the professional service telephone number +34 93 309 39 08.

If you wish to contact us to exercise your rights under current data protection regulations, you may do so by sending a letter with your request to fminfo@formulasdemarketing.com.

Data protection and privacy policy.
Legal Notice.
Cookies.

FORMULAS DE MARKETING S.L.
Communication agency specialized in the health sector.

HEAD OFFICE

Gran Via 849 Local , 08018 Barcelona, Spain
+34 93 309 39 08

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